Guest Policies

At Elevate Vacations, we are passionate travellers ourselves and we are committed to welcoming both business and leisure travellers to Whistler BC. Whether you are planning to travel now or in the future, you can expect to receive the same fine attention to detail and outstanding service that our guests have come to expect from the Elevate Team.

COVID-19 Update and Safety Plan

Our Team understands the concerns that you may be experiencing, on what to expect when travelling once again, due to COVID-19. At Elevate we want to be transparent and open with you in sharing what we are doing to protect and ensure the safety and security of all our loyal guests.

This COVID-19 Safety Plan includes and describes how Elevate Vacations will focus on the following practices to prevent spread and contamination of COVID-19.

1.           Infection prevention measures;

2.           Prompt identification and isolation of sick persons;

3.           Engineering and administrative controls for social distancing;

4.           Cleaning, disinfecting, decontamination and ventilation;

5.           Protection and controls for Check-in, Check-out and any other contact with guests;

6.           Communications and instructions for customers.

7.           Communications and training necessary to implement the plan

***

Vancouver Coastal Health oversees the pool and hot tub, Should they decide to close either facility in light of COVID protocols, this is outside of our authority.

We thank you for your compliance.

UPDATED Cancellation Policy

Due to our current global climate, the cancellation policy is being revised on a frequent basis. Please contact your reservation specialist to find out the current cancellation policy for your reservation.

Early Check In / Late Check Out

Are never guaranteed. You are welcome to stop by the Front Desk when you arrive in Whistler and a Front Desk Agent will take your phone number to call you IF the room is ready prior to 4 pm. If you would like a late check out please call the Front Desk on the morning of your check out to see if possible. If you have not scheduled a late check out with Front Desk, and do not leave the Unit by 10 am, a $250 late departure fee may apply.

After - Hours Check-In

Once you arrive in Whistler please proceed to Twin Peaks as normal. In the entrance to the Lobby is a phone, please follow the instruction beside the phone to dial our after-hours answering service who will call a Security Guard to come and check you in. Please expect a 15-minute wait until the Security Guard arrives.

Security Deposit

Upon check-in, we require a Major Credit Card in order to take a security deposit of $350.00 (Owners & Exchange Guests) or $500.00 (Rentals). This is a pre-authorization, and not a charge, and therefore does not need to be credited back at the end of your stay.

Guests

If you are having your guests arrive before you, please let the Front Desk know so that we have their names added to the reservation. Whoever checks in will have to provide a credit card for the security deposit so please let your guests know that a credit card will be required in order for us to be able to provide access to the Unit.

Housekeeping

PLEASE NOTE: During your stay Housekeeping will not be provided unless specifically requested (additional charges apply for any requested linens or cleaning).

Unit Supplies

As a courtesy, the Club provides an initial “welcome” supply of coffee, tea, tide/bounce, and related condiments.  Additional packets of coffee, tea, condiments, tide/bounce etc., will be available at the desk for a nominal charge of $1.00.  All proceeds go back into the Club’s Operating budget.

Departure Procedures

Upon your departure from your stay, we do ask that you take out all garbage from your room, put all dirty dishes in the dishwasher and turn it on, and please return all furniture to its original placement.

NO Pet Bylaw

Pet are not allowed anywhere on the property.  There are pet hotels in both Squamish and Pemberton if you cannot find a boarding kennel close to home.  Please inquire at the Front Desk for details.  A $350 Hypo-Allergenic Cleaning Fee will be applied if any violation of this policy is determined.

Smoking Policy

Smoking is not permitted in the suites or in any common areas of the property. A $350 Hypo-Allergenic Cleaning Fee will be applied if any violation of this policy is determined. Note: Whistler is a smoke free village and smoking is not permitted in many public areas (including Whistler AND Blackcomb mountains)

Parking at the Resort

Each property has its own parking offering and requirements. Please contact your reservation specialist to find out more details.